Urgent Openings For the position of Team Leader at Goregaon Location

From 2 to 7 year(s) of experience
₹ 2,00,000 - 7,00,000 P.A.

Job Description

Dear candidate,


Our company is involved in providing corporate services in different areas. Our company is a 30yrs old established company, with a team size of approximately 1000 persons, promoted by experienced professionals & working with number of well-known company.



Job Description:


Responsible for handling a team of 10-15 executives in the email team

1. Manage Customer Escalations coming via Email / Chat / Contact Centre

2. Cross functional coordination to provide support to team members for closure of service requests

3. Constant follow up within the departments to fix the Customer issues

4. Conduct RCAs and prepare a detailed summary on the escalations handled

5. Prepare reports

6. Regular auditing of the emails handled by the team

7. Ensure delivery of daily and monthly targets as set by the Manager



Desired profile:



1. Graduate in any discipline

2. Excellent verbal and written communication skills in English language is a must

3. Must have team handling experience of minimum 2 years in a similar profile

Designation: Team Leader (Email team)



Education: - Graduate



Job Location: - Goregaon



If you are interested, then please send us your updated Cv in word format & please fill the required details:



Total work Exp-
Relevant Exp
Notice Period-
Current CTC
Expected CTC
Current Location



Regards

Rashmi Tambutkar

Senior HR Executive

Catalyst Corporate Services Pvt. Ltd.

Cell No.: 9004944874

careers1@catserv.in

Role:Email Support

Salary: 2,00,000 - 7,00,000 P.A.

Industry:Insurance

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Catalyst Corporate Services Pvt Ltd

Catalyst Corporate Services Pvt. Ltd.

Company Info
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Contact Company:Catalyst Corporate Services Pvt Ltd

Address:Goregaon Location