Field Service Assistant

From 0 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Designation - Field Service Assistant

Location - Mizoram

Job profile -

Customer Service and last mile Guru Network Management

  • Market Intelligence: Understand and timely communicate the total local mechanic population, their capabilities, their specific needs, market potential and activities of competition in the territory.
  • Field Visits: Assessing the rural area for Gurus / Retailers / Authorised Channel partners. (Quality, Quantity and Distance)
  • Work on strategy deployed by CSM (Guru Network) in tandem with associated authorized Dealers.
  • Drive for results: Target Vs. Achievement
  • Contacting the Tata Gurus and briefing them on the Bandhu Program based on NEEV shortlisted list (Level 1)
  • Identifying mechanics who are interested to work as Gurus.
  • Physical meeting : Assessing these Tata Gurus for onboarding them to our program
  • Getting the online meeting app on their phone and setting up the virtual meet or in-person
  • Explaining the shortlisted Gurus about the details of the program and convincing them on the benefits of joining it
  • On boarding the selected Tata Gurus with SOPs and welcome calling / meeting
  • Getting the Bandhu App downloaded on their Android phone and training them to use it
  • Daily tracking of Job cards opened and Breakdowns attended on Bandhu app and troubleshooting
  • Daily support on parts supply and replenishment to Gurus
  • Daily support on unresolved Technical issues through Techline
  • Identify and plan specific training Content for Gurus by liaison with training team
  • Circulate training plan to Gurus and ensure adherence to plan
  • Review Job cards and parts consumption growth and support on fulfilling aspirations with capability building with mentorship and coaching
  • Reward and recognition activity plan
  • Setting up meeting calendar and liaison with Dealer principals, TML SSO and regional team for Guru meetings as per calendar
  • Penetration DWM, CAP-Do to be jointly prepared with CSM for review.
  • People Management

  • Ensure good communication between teams to facilitate exchange of information and in order to implement change and improvements.
  • Be a strong link between Gurus, Authorised Dealer and TML to ensure mutual objectives are met.
  • Provide trainings support to Gurus on special tools, enroll and ensure maximum participation in training programs.
  • Facilitate trainings of new products and tools to ensure Gurus are well prepared.

  • Interested candidates can share CVs on

    Role:Service Engineer

    Salary: Not Disclosed by Recruiter


    Functional Area:Customer Success, Service & Operations

    Role Category:After Sales Service & Repair

    Employment Type:Full Time, Permanent


    UG:Any Graduate

    Company Profile

    Catalyst Corporate Services Pvt Ltd

    Our company is involved in providing corporate services in different areas. Our company is a 28 years old established company promoted by professionals & working with well-known companies.

    Company Info
    View Contact Details+

    Recruiter Name:Priya Godkar

    Contact Company:Catalyst Corporate Services Pvt Ltd