Customer Service

from 1 to 5 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Listens to the caller (employee) & understand the request
  • Provides guidance to the employees by referring to the “Available” data
  • Ensures that the inquiry is resolved in a timely manner
  • Follows the set process, steps outlined in the OPL while responding to employees
  • Determines when appropriate to escalate to the Task force team
  • Ensures that calls are responded with Empathy and Care
  • Timely enter the required information into the Database
  • Update & review information in the research Database
  • Adhoc Projects, like data management, reporting etc.

  • Role:Telecalling/Telemarketing Executive

    Salary: Not Disclosed by Recruiter


    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Voice

    Employment Type:Full Time, Temporary/Contractual


    UG:Graduation Not Required

    Company Profile

    Catalyst Corporate Services Pvt Ltd

    Our company is involved in providing corporate services in different areas. Our company is a 29 yrs old established company promoted by professionals & working with well known companies.
    Company Info
    View Contact Details+

    Recruiter Name:Tina Fernandes

    Contact Company:Catalyst Corporate Services Pvt Ltd